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Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions - Softcover
Inhaltsangabe
Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.
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Reseña del editor
Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.
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Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions (Business)
Anbieter: Bahamut Media, Reading, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Bestandsnummer des Verkäufers 6545-9780749910914
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Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Anbieter: WeBuyBooks, Rossendale, LANCS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. Bestandsnummer des Verkäufers wbs3926930868
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Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Anbieter: WeBuyBooks, Rossendale, LANCS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Bestandsnummer des Verkäufers wbs7155777130
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Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions (Business)
Anbieter: AwesomeBooks, Wallingford, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Very Good. Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions (Business) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Bestandsnummer des Verkäufers 7719-9780749910914
Anzahl: 3 verfügbar
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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Verlag:
Judy Piatkus Publishers Ltd, 1991
ISBN 10: 0749910917
ISBN 13: 9780749910914
Gebraucht
Softcover
Anbieter: Phatpocket Limited, Waltham Abbey, HERTS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Bestandsnummer des Verkäufers Z1-C-006-02896
Anzahl: 1 verfügbar
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Dealing with Difficult People and#8212; Proven Strategies for Handling Stressful Situations and Defusing Tensions
Anbieter: Reuseabook, Gloucester, GLOS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Grubby book may have mild dirt or some staining, mostly on the edges of pages. Bestandsnummer des Verkäufers CHL10036310
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Dealing with Difficult People and#8212; Proven Strategies for Handling Stressful Situations and Defusing Tensions
Anbieter: Reuseabook, Gloucester, GLOS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. Bestandsnummer des Verkäufers CHL1364856
Anzahl: 1 verfügbar
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Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Anbieter: Aardvark Rare Books, Bucknell, SHROP, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
paperback. Zustand: Very Good. **PAPERBACK** No stamps or inscriptions; clean condition. Bestandsnummer des Verkäufers mon0000346927
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
Verlag:
Judy Piatkus Publishers Ltd, 1991
ISBN 10: 0749910917
ISBN 13: 9780749910914
Gebraucht
Softcover
Erstausgabe
Anbieter: Lomond Sales, Helensburgh, ARGYL, Vereinigtes Königreich
Verkäuferbewertung 4 von 5 Sternen
Roberta Cava's book will benefit everyone who has to deal with irate, rude, impatient or aggressive people. Whether they are frustrated customers, irritating subordinates, manipulative bosses or non-communicative co-workers there are proven strategies here for handling stressful situations and defusing tensions calmly and professionally. This book is n near fine condition with only a couple of tiny creases to the corners. Otherwise the cover remains crisp and all pages are clean and unmarked throughout. Bestandsnummer des Verkäufers ABE-1755530694497
Anzahl: 1 verfügbar
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Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions (Business)
Anbieter: Jenhams Books, Dundee, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Very Good. Very Good or better condition, Near Fine. This book is in stock now, in our UK premises. Photos of our books are available on request (dustjacket and cover illustrations vary, and unless the image accompanying the listing is marked 'Bookseller Image', it is an Abebooks Stock Image, NOT our own). BUYERS OUTSIDE UK please also note the following: 1. shipping rates apply to packets of 750g and under, and should the packed weight of an item exceed this we reserve the right to ship via 'Economy', or request extra postage prior to fulfilling the order, or cancel 2. many countries apply import or other taxes - these are the buyers responsibility; we may ask for extra payment to cover any taxes which we have to pay 'up front' on the buyer's behalf. Bestandsnummer des Verkäufers mon0000115561
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