This is a practical book aimed at all executives and managers who wish to lead their organizations to higher levels of performance. The author argues that, in order to improve the quality of a company's products and services, a radical new closeness to customers and a higher level of employee-management partnership are required; and that companies must do more than train their staff - they need to follow the path of cultural change and build an environment that encourages strong service and quality. The book offers a programme for developing customer service, quality improvement and organizational support. The topics covered include signalling commitment, listening to your customers, developing the required skills among the personnel in your organization, marketing, and measuring success.
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This is a practical book aimed at all executives and managers who wish to lead their organizations to higher levels of performance. The author argues that, in order to improve the quality of a company's products and services, a radical new closeness to customers and a higher level of employee-management partnership are required; and that companies must do more than train their staff - they need to follow the path of cultural change and build an environment that encourages strong service and quality. The book offers a programme for developing customer service, quality improvement and organizational support. The topics covered include signalling commitment, listening to your customers, developing the required skills among the personnel in your organization, marketing, and measuring success.
„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.
EUR 3,50 für den Versand von Vereinigtes Königreich nach Deutschland
Versandziele, Kosten & DauerAnbieter: Bahamut Media, Reading, Vereinigtes Königreich
Paperback. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Bestandsnummer des Verkäufers 6545-9780749912314
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Anbieter: Bestsellersuk, Hereford, Vereinigtes Königreich
Paperback. Zustand: Very Good. Creased spine and dirty marks to edge of pages No.1 BESTSELLERS - great prices, friendly customer service â" all orders are dispatched next working day. Bestandsnummer des Verkäufers mon0000572164
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Anbieter: AwesomeBooks, Wallingford, Vereinigtes Königreich
Paperback. Zustand: Very Good. Firing On All Cylinders: A Tried and Tested Programme to Introduce Quality Techniques into Your Organisation This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Bestandsnummer des Verkäufers 7719-9780749912314
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Anbieter: Barclay Books, York, WA, Australien
Paperback. This is a practical book aimed at all executives and managers who wish to lead their organizations to higher levels of performance. The author argues that, in order to improve the quality of a company's products and services, a radical new closeness to customers and a higher level of employee-management partnership are required; and that companies must do more than train their staff - they need to follow the path of cultural change and build an environment that encourages strong service and quality. 1993. Revised edition. A fine, unmarked copy. Bestandsnummer des Verkäufers 9004659
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