This workbook will enable managers to:
· explain what quality means;
· recognize the benefits of quality improvement and development in their work, and appreciate methods of establishing the costs of quality;
· have a good understanding of Total Quality Management;
· identify their customers and find ways of improving the quality of the goods and services they provide them;
· lead their team in taking practical and positive steps towards higher work quality.
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EUR 9,17 für den Versand von Vereinigtes Königreich nach USA
Versandziele, Kosten & DauerAnbieter: Better World Books Ltd, Dunfermline, Vereinigtes Königreich
Zustand: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Bestandsnummer des Verkäufers 40683026-20
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