Book by Boella Michael GossTurner Steven
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"I found each chapter in this book to flow well and easy to grasp; the authors have turned a complex and intense subject based on good relationships and communications into a manageable and down-to-earth style of leadership which needs to provide motivation and initiative throughout any successful organization."
- Julian Zarba, Malta Tourism Society, Malta, Europe
Now in its ninth edition, Human Resource Management in the Hospitality Industry: An Introductory Guide, is fully updated with new legal information, data, statistics and examples. Taking a 'process' approach, it provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise’s workforce within the current business and social environment.
Since the eighth edition of this book there have been many important developments in this field and this ninth edition has been completely revised and updated in the following ways:
Written in a user friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.
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