Return on Investment in Training and Performance Improvement Programs (Improving Human Performance Series) - Hardcover

Phillips, Jack J.

Hardcover

ISBN 10: 0750676019 ISBN 13: 9780750676014

Verlag: Routledge, 2003

Inhaltsangabe

The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs.


Jack Phillips has composed user-friendly ROI calculations, plus:
*ten post-program data collection methods
*ten strategies for determining the amount of improvement that is directly linked to training programs
*ten techniques for converting both hard and soft data to monetary values

'Return on Investment in Training and Performance Improvement Programs, Second Edition' continues as a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations.

The book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes the reader through the ROI process step-by-step.

* Applies the well-known ROI method to training programs
* Provides you with the tools to identify the key indicators for measurement and how to measure them effectively
* Summarizes in simple language everything practitioners need to do to sell, defend, or expand training initiatives to senior management

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Jack J. Phillips

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"Wow! Jack Phillips has delivered another must-read masterpiece for everyone who is involved in corporate learning. This is essential reading for all who are focused on assessing the value-added contribution of learning in the workplace. It includes brilliantly focused chapters on thoughtful concepts, and how-to approaches for measuring training in the workplace. If you only read one book, this is the one."
- Frank J. Anderson, Jr., President, Defense Acquisition University


"Return on Investment in Training and Performance Improvement Programs is extremely useful in that it provides a proven approach to measuring and evaluating training & development initiatives. I have found Jack Phillips' ROI methodology invaluable. It provides a framework for conducting impact studies that has enabled my training & development department to quantify the value add of our development initiatives. The book is an easy-to-use reference and comes off of my bookshelf often!"
- Lynn Schmidt, Director, Leadership Institute, Nextel Communications


"When you think ROI in training and development, you think Jack Phillips. This book represents decades of expertise, and is the de facto standard for anyone trying to calculate ROI in the HRD field today."
- Kevin Oakes, CEO & Chairman, Click2learn, Inc.


The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs.

Jack Phillips has composed user-friendly ROI calculations, plus:
* Ten post-program data collection methods
* Ten strategies for determining the amount of improvement that is directly linked to training programs
* Ten techniques for converting both hard and soft data to monetary values

Details zur Ausgabe

• Verlag: Routledge
• Erscheinungsdatum: 2003
• Sprache: Englisch
• ISBN 10: 0750676019
• ISBN 13: 9780750676014
• Einband: Gebundene Ausgabe
• Auflage: 2
• Anzahl der Seiten: 396
• Kontakt zum Hersteller: Routledge; https://www.routledge-ny.com/; ; Stockst?dter Str. 20; Gro?ostheim; Bayern; Deutschland