This work covers the computer telephony industry, which is designed to help business and IT managers improve business productivity. The book includes information on digital and analog technology, setting up caller identification programming and autofax dialing.
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About the Author Jeffrey R. Shapiro is the CEO of Nortech Software, Inc., a firm that specializes in computer telephony and messaging applications for the Internet. He has consulted on computer telephony projects with numerous corporations, including IBM, Microsoft, Intel, and Novell. He regularly writes articles and conducts seminars on computer telephony, information technology, and the Internet.
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