Customer Service For Dummies - Softcover

Bailey, Keith; Leland, Karen

Softcover

ISBN 10: 0764552090 ISBN 13: 9780764552090

Verlag: Hungry Minds Inc,U.S., 1999

Inhaltsangabe

Featuring case studies, scripts and the best and worst service scenarios, this guide offers strategies for providing excellent customer service. It also covers such service issues as Internet service, situations and solutions, as well as sending appropriate emails.

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Über die Autorin bzw. den Autor

Karen Leland and Keith Bailey are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training. Clients include Oracle, IBM, Avis, and Lucent.

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"An outstanding guide to the techniques and attitudes required to provide great customer service." George Gendron, Editor-in-Chief, Inc. magazine "Provides the key insights into customer service for the new service revolution." Patrick Deagman, Vice President, Sun Microsystems, Inc. Praise for Customer Service For Dummies^® "Well-written, fun-to-read…. An excellent book to make those hard-earned marketing dollars work to your advantage." — Self-Employed America "Excellent…. Provides lots of step-by-step tips." — Small Business Opportunities "A ‘must-have’ manual for companies of all sizes — from the sole proprietor to the largest corporation." — Home Business Journal

Revised with all-new material on e-mail and Internet customer service

Features ready-to-use customer service surveys and questionnaires

In today's highly competitive environment, good products and good marketing aren't enough. To succeed, you also need good customer service. Now revised with new coverage of e-mail and Internet issues, new examples, new solutions, and more, this guide is your key to quality service — and success — in the new millennium.

Discover how to: Understand key customer service concepts Plan and implement a customer service strategy Foster good face-to-face and telephone service Improve e-mail and Internet communication Deal effectively with angry or abusive customers

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Details zur Ausgabe

• Verlag: Hungry Minds Inc,U.S.
• Erscheinungsdatum: 1999
• Sprache: Englisch
• ISBN 10: 0764552090
• ISBN 13: 9780764552090
• Einband: Taschenbuch
• Auflage: 2
• Anzahl der Seiten: 454
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar