Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance - Softcover

Clemmer, Jim; Sheehy, Barry

 
9780786303564: Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance

Inhaltsangabe

At the heart of this book are twelve key service/quality improvement areas-or cylinders-that include: signaling commitment; listening to internal/external customers; education and awareness; hiring and orienting; improving processes, and more!

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