Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations (Jossey-Bass Conflict Resolution Series) - Hardcover

Costantino, Cathy A.; Merchant, Christina Sickles

Hardcover

ISBN 10: 0787901628 ISBN 13: 9780787901622

Verlag: Jossey-Bass Inc.,U.S., 1995

Inhaltsangabe

Expert advice on building better conflict management programs

Conflict in the workplace is always an eventuality. But it needn't be so costly or counter-productive. This book presents a clear, step-by-step approach for developing conflict management systems within any organization that anticipate the inevitability of conflict and deal with it in a effecient, cost-effective way. The authors, both promiment experts in the field, present a structured process for assessing conflict management programs in order to improve them or to implement new ones. As such, this book serves as an excellent resource for organization development and human resource professionals and consultants interested in proactively tackling the business concerns that conflict brings.

Über diesen Titel

Über die Autorin bzw. den Autor

CATHY A. COSTANTINO is director of the ADR program at the Federal Deposit Insurance Corporation (FDIC) and adjunct professor at Georgetown Law School. She is part of the government-wide ADR committee and chairs the Dispute Systems Design/Organization Development sector of the Society of Professionals in Dispute Resolution (SPIDR). CHRISTINA SICKLES MERCHANT is director of Labor-Management Cooperation at the Federal Labor Relations Authority (FLRA) and the current president of SPIDR.

Von der hinteren Coverseite

A clear, step-by-step approach for developing and evaluating conflict management systems within any organization. The authors—both prominent experts in the field of conflict resolution—present a structured process that will help organization development and human resource professionals evaluate and improve their current programs, or develop and implement new strategies.

Aus dem Klappentext

As social stresses escalate and organizations experience more turbulence and uncertainty, conflict in the workplace is on the rise. Corporations, government agencies, and other organizations are finding it increasingly more productive and much more cost-effective to be proactive in designing systems to manage this inevitable conflict, whether systemic or interpersonal. And, as the business climate is getting more turbulent, conflict is increasing and demands attention.This book presents a clear, step-by-step approach for developing and evaluating conflict management systems within any organization. The authors, both prominent experts in Alternative Dispute Resolution (ADR) practice, government, and the field of conflict resolution present a structured process for helping organization development and human resource professionals and consultants to assess programs to improve them or implement new ones.

Details zur Ausgabe

• Verlag: Jossey-Bass Inc.,U.S.
• Erscheinungsdatum: 1995
• Sprache: Englisch
• ISBN 10: 0787901628
• ISBN 13: 9780787901622
• Einband: Gebundene Ausgabe
• Anzahl der Seiten: 252
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar