Measuring Team Performance: A Step-by-step Customizable Approach for Managers, Facilitators and Team Leaders (Jossey Bass Business & Management Series) - Hardcover

Jones, Steven D.

Hardcover

ISBN 10: 0787945692 ISBN 13: 9780787945695

Verlag: Jossey-Bass Inc.,U.S., 2000

Inhaltsangabe

So, you've empowered your teams to make the decisions that lead to success. But how do you measure their progress and keep them accountable? This book outlines a field-tested measurement system that can be customized to fit any team. It's a system that involves every team member as it factors in customer concerns, organizational strategy, and other big-picture issues critical to success. Case studies of teams that have used this approach - including the winners of Xerox's coveted X-Award - illustrate how the system actually works. And the automated measurement system on the free CD-ROM helps you design your own system with confidence.

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STEVEN D. JONES has worked to measure and improve team performance in applied settings for over fourteen years. He is the author of several articles on the subject and coeditor of In Action: Developing High Performance Teams. He is also an associate professor at Middle Tennessee State University and a partner in the Alignment Group. DON J. SCHILLING is an organization design manager with seventeen years of industry experience helping teams develop measurement systems. He has presented workshops at national and international conferences and conducted in--house training sessions on team performance measurement.

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With well over half of today's companies using self-directed teams to get the job done, the answers to two questions become critical: How well are those teams performing? and How can they improve? Getting the answers requires performance measurement systems that not only gauge team effectiveness but provide feedback that stimulates problem solving and improves the way teams work. This book presents a practitioner's tested process for developing a set of measures that do just that. And it provides a guide to the organizational issues critical to their successful implementation by any team in any company.
Measuring Team Performance walks readers through a step-by-step methodology that aligns teams with customer needs and organizational strategy--a critical alignment if teams are to contribute to the bottom line. It shows readers how to pinpoint a team's most important performance factors and develop measures that will accurately assess them. It shows how to construct a composite score and create computerized feedback reports. It details how team measures can be used to solve business problems. And it explains how you can link incentives to the system that will keep it running smoothly.
Case studies throughout--including examples of a team at Eastman Chemical
Company and the Hi-Rockers, an average team which became "the best of the best" at Xerox--illustrate lessons learned by hundreds of teams in dozens of organizations that have successfully measured team performance. The accompanying CD-ROM provides an automated measurement system that teams can customize to measure and improve their own performance.

Details zur Ausgabe

• Verlag: Jossey-Bass Inc.,U.S.
• Erscheinungsdatum: 2000
• Sprache: Englisch
• ISBN 10: 0787945692
• ISBN 13: 9780787945695
• Einband: Tapa dura
• Anzahl der Seiten: 272
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar