Measuring Team Performance: A Step-By-Step, Customizable Approach for Managers, Facilitators, and Team Leaders (Jossey Bass Business & Management Series) - Hardcover

Jones, Steven D.; Schilling, Don J.

 
9780787945695: Measuring Team Performance: A Step-By-Step, Customizable Approach for Managers, Facilitators, and Team Leaders (Jossey Bass Business & Management Series)
Hardcover
ISBN 10: 0787945692 ISBN 13: 9780787945695
Verlag: Jossey-Bass Inc.,U.S., 2000

Über die Autorin bzw. den Autor

STEVEN D. JONES has worked to measure and improve team performance in applied settings for over fourteen years. He is the author of several articles on the subject and coeditor of In Action: Developing High Performance Teams. He is also an associate professor at Middle Tennessee State University and a partner in the Alignment Group. DON J. SCHILLING is an organization design manager with seventeen years of industry experience helping teams develop measurement systems. He has presented workshops at national and international conferences and conducted in-house training sessions on team performance measurement.

Von der hinteren Coverseite

With well over half of today's companies using self-directed teams to get the job done, the answers to two questions become critical: How well are those teams performing? and How can they improve? Getting the answers requires performance measurement systems that not only gauge team effectiveness but provide feedback that stimulates problem solving and improves the way teams work. This book presents a practitioner's tested process for developing a set of measures that do just that. And it provides a guide to the organizational issues critical to their successful implementation by any team in any company.
Measuring Team Performance walks readers through a step-by-step methodology that aligns teams with customer needs and organizational strategy--a critical alignment if teams are to contribute to the bottom line. It shows readers how to pinpoint a team's most important performance factors and develop measures that will accurately assess them. It shows how to construct a composite score and create computerized feedback reports. It details how team measures can be used to solve business problems. And it explains how you can link incentives to the system that will keep it running smoothly.
Case studies throughout--including examples of a team at Eastman Chemical
Company and the Hi-Rockers, an average team which became "the best of the best" at Xerox--illustrate lessons learned by hundreds of teams in dozens of organizations that have successfully measured team performance. The accompanying CD-ROM provides an automated measurement system that teams can customize to measure and improve their own performance.

Aus dem Klappentext

With well over half of today's companies using self-directed teams to get the job done, the answers to two questions become critical: How well are those teams performing? and How can they improve? Getting the answers requires performance measurement systems that not only gauge team effectiveness but provide feedback that stimulates problem solving and improves the way teams work. This book presents a practitioner's tested process for developing a set of measures that do just that. And it provides a guide to the organizational issues critical to their successful implementation by any team in any company. Measuring Team Performance walks readers through a step-by-step methodology that aligns teams with customer needs and organizational strategy--a critical alignment if teams are to contribute to the bottom line. It shows readers how to pinpoint a team's most important performance factors and develop measures that will accurately assess them. It shows how to construct a composite score and create computerized feedback reports. It details how team measures can be used to solve business problems. And it explains how you can link incentives to the system that will keep it running smoothly. Case studies throughout--including examples of a team at Eastman ChemicalCompany and the Hi-Rockers, an average team which became "the best of the best" at Xerox--illustrate lessons learned by hundreds of teams in dozens of organizations that have successfully measured team performance. The accompanying CD-ROM provides an automated measurement system that teams can customize to measure and improve their own performance.

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Verlag
Jossey-Bass Inc.,U.S.
Erscheinungsdatum
2000
Sprache
Englisch
ISBN 10 
0787945692
ISBN 13 
9780787945695
Einband
Gebundene Ausgabe
Anzahl der Seiten
245
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Buchpark GmbH
gpsr@buchpark.de

Krügerweg 1
Trebbin
Brandenburg
14959
Deutschland