Build processes that drive success
A concise guide to creating a superior, more competitive organization. Based on ten years of research, Designing Organizations shows how organization design supports policies, affects behaviors and impact performance. It also tells what leaders can and must do to affect the process. Examples from such successful companies as Hewlett-Packard, Apple, MCI, McDonald's and Citibank demonstrate outstanding design in action. The author analyzes the four key forces that shape today's organizations -- buyer power, variety, change and speed -- and outlines concrete methods for designing a state-of-the-art organization that facilitates effective, rapid response to customer demands.
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Jay R. Galbraith-- an internationally recognized expert on organization design-- is a senior research scientist at the Center for Effective Organizations at the University of Southern California and professor emeritus at the International Institute for Management Development (IMD) in Lausanne, Switzerland. He consults regularly with international clients in the United States, Europe, Asia, and South America. He is the author of Designing the Global Corporation and coauthor of Organizing for the Future and Tomorrow's Organization.
Since the landmark book Designing Organizations was first published in 1995, leaders have become more and more concerned with the challenges inherent in managing complexity within their organizations.
Jay Galbraith's second of edition of Designing Organizations is a leader's concise guide to the process of creating and managing an organization-no matter how complex-that will be positioned to respond effectively and rapidly to customer demands and have the ability to achieve unique competitive advantage. This thoroughly updated and revised edition addresses the concerns and challenges of the new global economy. The volume includes an extensive chapter on the flexible organization and a new section that focuses on organizing around the customer. Expanding on the ideas presented in the first edition, Galbraith offers practical suggestions and information that will help practitioners select and implement an efficient design that will help them get superior results.
Galbraith uses a wealth of examples from such well-known companies as Intel, Motorola, 3M Company, and Toyota to show how various kinds of organizational designs operate differently. He presents his findings in a balanced approach and describes both the positive and negative aspects of each. Using his patented and successful star model, he outlines for any leader the basic design categories and processes that must be integrated to produce efficient systems. In this edition, you will find straightforward easy-to-follow tools that outline parameters for selecting a design structure and can help you organize your company to acclimate to the changing needs of your customers, work its way to the top, and stay there!
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