The fast (but not stupid) track to value for customers, investors, and employees.
By doing the wrong things fast in business, waste is all that is accelerated, and value is sacrificed. Two leading consultants offer entrepreneurs and business leaders speed-guaranteed communication skills that can yield more results per hour and achieve a true competitive edge."
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"Connolly and Rianoshek refocus our attention on what technology-crazed management has often forgotten: business transformation is accelerated and achieved through effective communication. Conversation bonds and propels organizations. This book provides a roadmap for structuring conversation to bring people together and to drive toward mutual goals. Whether you are promoting a new corporate culture, implementing reengineered business processes, or planning the company picnic, the insight contained in these pages is invaluable."
—Joseph B. Rubin, Partner, Ernst & Young LLP
"Every day, business leaders are involved in a thousand conversations. Connolly and Rianoshek teach us how to turn them into results. A must read."
—Boyd L. Clarke, CEO, tompeterscompany!
"Working with Conversant for the last two years, I have learned that communications can alter conduct and unleash unprecedented value. I'm now using the conversation technology at HP to transform every leadership action into value for customers, partners, and shareowners. The Communication Catalyst explores the normally taken-for-granted world of conversation with insight, action research, and pragmatic tools. It's a must read for any person who wants to exponentially grow his or her ability to change the world through valuable conversations!"
—Susan Burnett, Vice President, HP Workforce Development and Organization Effectiveness
"High performance conversations are the ‘keys to the kingdom’ in today’s chaotic business environment. In The Communication Catalyst, Richard and Mickey show you how to unlock the vast potential that exists inside every company and have fun doing it. Great storytelling!"
—Mike Case, CEO, Gulf States Paper Corporation
"Anyone who believes that conversation is merely talking needs to read this book. Mickey and Richard take us deeply into the source of relational power as executives, managers, and coworkers. This book is a boat to cross the sea of miscommunication, useless meetings, and wasteful memos. Their brilliant ten principles give us a strong rudder, even when the tide is against us."
—Daniel Bowling, JD, Director, Duke Law School Conflict Resolution Center
"It seems that at the root of most business problems is communication. The stories in The Communication Catalyst made me laugh with recognition, and the solutions are surefire every time. I want to tape the Ten Natural Laws to my forehead, because they are so on the money. The coaching perspective in this book is a wonderfully fresh approach, and I want all of our clients to have this book!"
—Madeleine Homan, MCC, Chief Coaching Officer, Coaching.com
"The Communication Catalyst is an essential guide for every leader’s personal and organizational effectiveness. You will find dozens of tried-and-true approaches to communication that I've seen work ‘miracles’ both inside and outside of work."
—Rayona Sharpnack, President, Institute for Women's Leadership, Inc.
"Connolly and Rianoshek lend a fresh perspective, sound advice, and insightful stories to help us turn to one another and learn from all we do."
—Marcia L. Conner, Executive Director, Learnativity
As the co-founders of Conversant, a communication-consulting firm, Mickey Connolly and Richard Rianoshek have served more than 400 organizations in 20 countries. Connolly has advised executives in multiple industries and governmental institutions on subjects ranging from managing a global workforce to high-stakes negotiations. Rianoshek is a social psychologist with expertise in group dynamics and performance management. His work has been applied in universities, police departments, and major corporations.
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