Managing Interpersonal Conflict (INTERPERSONAL COMMTEXTS) - Hardcover

Donohue, William A.; Kolt, Robert

Hardcover

ISBN 10: 0803933118 ISBN 13: 9780803933118

Verlag: SAGE Publications Inc, 1992

Inhaltsangabe

This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.

To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.

Details zur Ausgabe

• Verlag: SAGE Publications Inc
• Erscheinungsdatum: 1992
• Sprache: Englisch
• ISBN 10: 0803933118
• ISBN 13: 9780803933118
• Einband: Gebundene Ausgabe
• Anzahl der Seiten: 171
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar