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Inhaltsangabe
Book by Kanji Gopal K Asher Mike
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Reseña del editor
From force field analysis to `zero defects', from `brainstorming' to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management.
Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use' - and benefits, with examples. A classification of the methods is also provided, utilizing the broad schema's of: management methods, idea generation, data collection and analysis.
Biografía del autor
Gopal K Kanji, Emeritus Professor of Applied Statistics at Sheffield Hallam University, is also a founder editor of the two international journals namely, Journal of Applied Statistics and Total Quality Management. With a career spanning 37+ years in the field of statistics and quality teaching, publishing journals and books, writing technical papers and presenting research findings around the world, he is a true teacher, trainer, researcher and innovator and consultant.
More than 90 research papers and 15 books in Statistics and Total Quality Management have been published by him. He has been a very active member of the American Society for Quality (ASQ) and a promoter of ASQ in the UK. Recently, he was appointed as Vice Chair of the International Chapter of ASQ for Europe and the Middle East. He has presented papers at the Annual ASQ Congress. He is a fellow of the Institute of Statisticians, the Royal Statistical Society and member of the International Statistical Institute (ISI). He is Academian of the International Academy for Quality (IAQ). He has been teaching and consulting in different parts of the world, and as chairman, has helped to develop a European Master programme in Total Quality Management under the umbrella of EFQM. He has also supervised many PhD students in TQM and Applied Statistics.
Since 1995, he has organised World Congresses for Total Quality Management at Sheffield Hallam University, UK and other European countries. He has acted as a technical expert for the development of the European Customer Satisfaction Index. Recently he introduced a Business Excellence Model to measure stakeholders’ satisfaction within the organisations.
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- VerlagSAGE Publications Ltd
- Erscheinungsdatum1996
- ISBN 10 0803977476
- ISBN 13 9780803977471
- EinbandTapa blanda
- SpracheEnglisch
- Auflage1
- Anzahl der Seiten244
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100 Methods for Total Quality Management
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Sage Publications Ltd, United Kingdom, London, 1996
ISBN 10: 0803977476
ISBN 13: 9780803977471
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Paperback. Zustand: Very Good. From force field analysis to `zero defects, from `brainstorming to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management. Central to the book is a broad interpretation of TQM - the methods addressed are relevant to all those interested in using explicit tools, qualitative and quantitative, to assist problem-solving, analysis and evaluation in the management process. After an introduction briefly outlining the basic principles of TQM, the bulk of the book then provides clear, concise outlines of the 100 methods. It describes their purpose, application - `how to use - and benefits, with examples. A classification of the methods is also provided, utilizing the broad schemas of: management methods, idea generation, data collection and analysis. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bestandsnummer des Verkäufers GOR002203108
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100 Methods For Total Quality Management
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100 Methods For Total Quality Management
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Paperback. Zustand: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Bestandsnummer des Verkäufers 6545-9780803977471
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100 Methods for Total Quality Management
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ISBN 13: 9780803977471
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Zustand: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:9780803977471. Bestandsnummer des Verkäufers 8581734
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100 Methods for Total Quality Management (Paperback)
Verlag:
Sage Publications Ltd, London, 1996
ISBN 10: 0803977476
ISBN 13: 9780803977471
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Paperback. Zustand: new. Paperback. The 100 methods presented in this introductory guide all relate to the implementation in organizations of the philosophy and practices of Total Quality Management". Ranging from an introduction to the technique of brainstorming to a description of the activities of "quality circles", the spread of methods presented is deliberately wide and inclusive, to reflect the range of processes involved in full TQM: idea generation; data collection; data analysis; data display; decision-making; and team work. Each method is explained and illustrated in terms of its purpose, when and how it should be used, and its benefits. To provide a context to the discussion of the individual methods, the first section outlines the key concepts and processes involved in implementing a Total Quality Management approach. From force field analysis to `zero defects, from `brainstorming to the Deming Wheel, this volume meets the need for a short, accessible reference to the 100 most frequently adopted methods for implementing total quality management. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Bestandsnummer des Verkäufers 9780803977471
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