TOTAL QUALITY MANAGEMENT - Softcover

Berk, Joseph; Berk, Susan

 
9780806974538: TOTAL QUALITY MANAGEMENT
Softcover
ISBN 10: 0806974532 ISBN 13: 9780806974538
Verlag: Sterling, 1993

Inhaltsangabe

Emphasizing the importance of long-term and strategic planning, "Total Quality Management" draws on several management systems designed to sustain and maximize customer satisfaction.

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Reseña del editor

Now, you can get an entire TQM course in one book! This philosophy is based on several management systems designed to continuously improve customer satisfaction. Learn to emphasize sustained improvements in the quality of goods and services, and how to instill a philosophy involving the identification of internal and external customers and satisfying their expectations. You'll learn to identify areas in which customers' expectations are not satisfied, and prioritize continuous improvement activities accordingly. Then, you'll learn problem-solving using Taguchi analysis, fault tree analysis, and other technologies that streamline the identification of undesirable conditions.

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Verlag
Sterling
Erscheinungsdatum
1993
Sprache
Englisch
ISBN 10 
0806974532
ISBN 13 
9780806974538
Einband
Tapa blanda
Anzahl der Seiten
192
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar