The Complete Guide to Conflict Resolution in the Workplace - Hardcover

Masters, Marick F.; Albright, Robert R.

Hardcover

ISBN 10: 0814406297 ISBN 13: 9780814406298

Verlag: Amacom, 2002

Inhaltsangabe

In most areas of their lives, people thrive on conflict, yet in the workplace they try to steer clear. Conflict, though, is a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not the conflict itself, but managing the conflict. This manual explains how to design a complete conflict resolution system and develop the skills to implement it. Filled with exercises, case studies and checklists the book also supplies an overview of workplace conflict; the tools for measuring it; and the techniques for resolving conflict. It covers such conflicts as: negotiation; labour-management partnerships; third-party disputes; mediation; and arbitration.

Über diesen Titel

Über die Autorin bzw. den Autor

Marick F. Masters, Ph.D. (Pittsburgh, PA) is a professor at the Katz Graduate School of Business, University of Pittsburgh. Robert R. Albright, Ph.D. (New London, CT) is Head of the Department of Management, U.S. Coast Guard Academy.

Details zur Ausgabe

• Verlag: Amacom
• Erscheinungsdatum: 2002
• Sprache: Englisch
• ISBN 10: 0814406297
• ISBN 13: 9780814406298
• Einband: Gebundene Ausgabe
• Anzahl der Seiten: 368
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar