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E-Operations Management: The Convergence of Production and E-Business - Hardcover

Janenko, Patricia M.

 
9780814406755: E-Operations Management: The Convergence of Production and E-Business
Hardcover
ISBN 10: 0814406750 ISBN 13: 9780814406755
Verlag: Amacom, 2001

Inhaltsangabe

This work looks at how to plan and manage business processes in e-business, how to measure the necessary quality metric, and how to identify the operational requirements. This book shows readers how to adapt traditional operations management for the electronic world. Using tables, graphs, flowcharts and diagrams the book provides a blueprint for the three most important production processes: pre-order, delivery and post-order customer management. It examines all levels of the electronic operation and includes a discussion of such functions as customer service, technical infrastructure and distribution management, as well as an e-operations management audit to help readers evaluate their companies present operations structure.

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Über die Autorin bzw. den Autor

Dr. Janenko has over 30 years of management experience at AT&T. She is a consultant and teaches at the University of Washington.

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Verlag
Amacom
Erscheinungsdatum
2001
Sprache
Englisch
ISBN 10 
0814406750
ISBN 13 
9780814406755
Einband
Gebundene Ausgabe
Anzahl der Seiten
340
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar