The Emotional Intelligence Activity Kit: 50 Easy and Effective Exercises for Building EQ - Softcover

Lynn, Adele; Lynn, Janele

Softcover

ISBN 10: 0814449239 ISBN 13: 9780814449233

Verlag: AMACOM, 2015

Inhaltsangabe

Elevate emotional intelligence throughout your organization—and watch profitability, retention, and customer satisfaction soar!

Know-it-all bosses, overcompetitive colleagues, and leaders who rarely leave their offices--common EQ problems such as these damage not just camaraderie, but also results. Because of this, managers are discovering now more than ever that emotional intelligence (EI)--knowing how to manage emotions, empathize, build relationships, and more--is a vital contributor to a company’s success. But how does one go about persuading others to improve their EI?

The Emotional Intelligence Activity Kit shows the way with 50 practical exercises to:

• Promote introspection
• Increase empathy
• Improve social skills
• Boost influence
• Inspire purpose
• Bring everyone on board

Studies have proven that emotional intelligence drives performance. But the problem has always been how to utilize this knowledge and inspire new ways of thinking among individuals.

With The Emotional Intelligence Activity Kit, trainers, coaches, and organizational development professionals can now break through and trigger lasting EQ improvements to create thriving, successful organizations.

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Über die Autorinnen und Autoren

Adele B. Lynn (Belle Vernon, PA) is the founder and owner of The Adele Lynn Leadership Group, an international consulting and training firm whose clients include many Fortune 500 companies. Her business focuses on helping organizations strengthen productivity and quality through improvements in emotional intelligence and workplace trust. Her previous books include Quick Emotional Intelligence Activities for Busy Managers (978-0-8144-0895-7), The Emotional Intelligence Activity Book (978-0-8144-7123-4) and The EQ Difference (978-0-8144-0844-5).

JANELE R. LYNN is the owner of the Lynn Leadership Group, LLC. She specializes in creating, designing and implementing leadership development and emotional intelligence initiatives for worldwide clients.

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People with high emotional intelligence don’t just make the workplace more pleasant and collaborative. EQ directly impacts business results as well.

Knowing how to manage emotions, empathize with different perspectives, forge genuine relationships, and lead and inspire others are skills proven to boost the bottom line. The link is so strong that even former skeptics see EQ as a powerful way to achieve performance measures.

Now trainers can jumpstart the emotional intelligence of everyone in the organization. From the executive who hates to leave her office . . . to the know-it-all who annoys his colleagues . . . to the call center employee who can’t deal with conflict, The Emotional Intelligence Activity Kit targets problem behaviors and boosts common weaknesses.

Fifty original activities bring people together to work on developing their introspection, empathy, social skills, personal influence, and sense of purpose. Five key EQ areas and twenty-six competencies are targeted—each designed to strengthen skills in leadership, project management, customer service, teamwork, sales, and more.

For coaching and training professionals, this one-stop EQ booster delivers the tools and knowledge to quickly implement the exercises, including:

• Research on how EQ impacts the workplace—for better or worse

• Best practices in training and adult learning today

• Guidelines for prepping and running the 50 activities

• Debrief questions that trigger reflection and learning

• Participant handouts, key points to emphasize, and much more

Organizations are full of smart people suffering EQ deficits. The fallout is damage to relationships, engagement, loyalty, and workplace climate. The Emotional Intelligence Activity Kit triggers the self-discovery and insights that people need to work together cohesively and drive organizational success.

Adele B. Lynn is a leading consultant in the field of emotional intelligence and the author of Quick Emotional Intelligence Activities for Busy Managers, The EQ Difference, and other books.

Janele R. Lynn is the owner of the Lynn Leadership Group, LLC. She designs and implements leadership development and EQ initiatives for worldwide clients.

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CHAPTER 1

EMOTIONAL INTELLIGENCE--THE FRAMEWORK

FOR GREAT PERFORMANCE

You've probably witnessed people in organizations

who display great skill beyond traditional

cognitive ability. More than likely, you have also

witnessed people who, despite great cognitive capacity,

demonstrate gaping deficiencies at work.

These deficiencies could be attributed to a variety

of factors, one of which is a lack of emotional

intelligence. The theory that multiple types of intelligence

exists has been recognized since 1983,

when Howard Gardner published Frames of Mind:

The Theory of Multiple Intelligences. Along the way,

the term "emotional intelligence" was coined to

describe competencies related to managing oneself

and one's interactions with others. Thirty

years of research and ongoing debate have ensued

about the definition of emotional intelligence and

whether it even exists. Still, if you are a coach,

trainer, or organizational development practitioner,

your job comes down to helping people become

more effective in their roles. In addition, you've

come to appreciate that something other than

cognitive skills is at play. In the learning and development

field, emotional intelligence is widely

accepted as a desirable element beyond cognitive

skills for success in the workplace. This book is

designed to give you practical ways to help others

improve their emotional intelligence.

Studies show emotional intelligence competencies

as a distinguishing factor in functions as

diverse as sales, service, healthcare, productivity,

profit, and even ethical decision making. Research

that demonstrates the link between emotional

intelligence and increased organizational performance

are not hard to find. One study found that

executives who scored high on Emotional Quotient

(EQ) scales were more profitable than their

peers and had a greater ability to express empathy

and self awareness than their peer, who stood

lower on the EQ scale.1 Another study showed

that businesses whose owners had a higher EQ

earned greater revenues and experienced higher

growth. The owners used their EQ to positively

shape company culture.2 As a predictor of performance,

Druskat found that emotional intelligence

is two times more accurate as a predictor

of performance than cognitive intelligence, and

it predicts success beyond an employee's skill,

knowledge, or ability.3 Her work examined how

teams and leaders effectively manage complex interpersonal

and coordination challenges in cross-functional,

cross-cultural, and self-managing work

environments. Emotionally intelligent managers

are responsible for a 34 percent greater annual

profit growth, increased customer satisfaction,

and higher retention, according to a 2003 study

by Reuven BarOn and Geetu Orme.4 Even ethical

decisions, critical to the long-term success of any

organization, were linked to emotional intelligence

in a study of physicians and nurses. Higher EQ

scores translated into decisions that were more

ethical.5 And, the more senior the leader, the

more emotional intelligence matters. In a study

of officers in the British Royal Navy, EQ competencies

predicted overall performance and leadership

better than any other predictive measures.

This was especially true as the officer obtained

2 THE EMOTIONAL INTELLIGENCE ACTIVITY KIT

higher rank.6 For a comprehensive understanding

of the research behind emotional intelligence,

visit the Consortium for Research of Emotional

Intelligence in Organizations.

A Lack of EQ--What Are the Challenges

and How Do They Affect the Organization?

Lack of emotional intelligence can limit a person's

ability to get results. This inability can limit,

derail, or halt careers. Here are some examples of

how a lack of emotional intelligence can interfere

with a person's ability to deliver results:

* One leader was known for always telling people

what to do. He had all the answers to all

the questions all the time. He second guessed

his executives' decisions and freely told them

what they were doing wrong. Besides annoying

people with his arrogance, he eventually

found himself inundated with details as others

learned that if they didn't involve him in

a decision, he would find fault with it. His

approach also cost him loyalty and turnover

when several of his key executives left the

company for other positions.

* Another leader was promoted to president of

a large division, in which a key role was to

maintain positive relationships with employees.

Her predecessor had done this by constantly

demonstrating his appreciation to

employees. He had strong bonds with people

at all levels of the organization, knew everyone

by name, and engendered a genuine sense

of caring and engagement. The new leader

struggled. In fact, she avoided people. She

Details zur Ausgabe

• Verlag: AMACOM
• Erscheinungsdatum: 2015
• Sprache: Englisch
• ISBN 10: 0814449239
• ISBN 13: 9780814449233
• Einband: Taschenbuch
• Anzahl der Seiten: 272
• Kontakt zum Hersteller: HarperCollins; https://harpercollins.co.uk; ; "The News Building 1 London Bridge Street,"; London; SE1 9GF; Vereinigtes Königreich
• Verantwortliche Person: GPSR Kontakt; gpsr@libri.de; ; Friedensallee 273; Hamburg; 22763; Deutschland