Resolving Conflicts on the Job (Worksmart) (Worksmart Series) - Softcover

Withers, Bill

 
9780814474136: Resolving Conflicts on the Job (Worksmart) (Worksmart Series)
Softcover
ISBN 10: 0814474136 ISBN 13: 9780814474136
Verlag: Amacom, 2007

Inhaltsangabe

Conflict, misunderstandings, and contrary points of view are all a part of the workplace -- and employees who can’t effectively deal with these differences may be stunting their career growth. Now, in a newly updated second edition, Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels. The book explains proven methods for resolving differences and suggests specific techniques that aid in: * giving and receiving criticism * handling disputes at different levels of an organization * resolving disagreements within a team * managing different personality types Completely updated with a new chapter on keeping cool in a conflict and exercises to determine whether disagreements are constructive, this timeless guide will enable managers to lead their teams without starting an argument.

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Über die Autorinnen und Autoren

Bill Withers (Collingswood, NJ) is the author of The Conflict Management Skills Workshop (0-8144-7092-0) and the organizational development manager for R B, Inc., an automotive supply corporation.

JERRY WISINSKI (San Antonio,TX) is a consultant with expertise in interpersonal skills, assertiveness training, and team building. He served as Executive Director of International Trainers, Educators, and Consultants at Trinity University, and is the author of Resolving Conflicts on the Job (AMACOM).

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Verlag
Amacom
Erscheinungsdatum
2007
Sprache
Englisch
ISBN 10 
0814474136
ISBN 13 
9780814474136
Einband
Taschenbuch
Auflage
2
Anzahl der Seiten
112
Kontakt zum Hersteller
HarperCollins
https://harpercollins.co.uk

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Vorgestellte Ausgabe

ISBN 10:  0814477992 ISBN 13:  9780814477991
Verlag: Amacom, 1993
Softcover