Outrageous!: Unforgettable Service...Guilt-free Selling - Softcover

Gross, T. Scott

Softcover

ISBN 10: 0814479863 ISBN 13: 9780814479865

Verlag: Amacom, 1998

Über diesen Titel

Reseña del editor:

Arguing that it is customer service not cut-throat selling that woos customers and their chequebooks, T. Scott Gross here presents advice on delivering extraordinary customer service with his POS (Positively Outrageous Service) programme.

Reseña del editor:

Hard serve, soft sell. For service providers and business owners that's the formula for real success. Great service, not a hard-pitch sell, is what customers respond to best. It's a fun, guilt-free form of selling that anyone can learn to love -- even the most sales-phobic clerk on the company's front line.

The new Outrageous! is a practical, step-by-step guide to POS (Positively Outrageous Service), a rapidly growing program developed by customer service expert T. Scott Gross. Fun without being frivolous, instructive without becoming boring, the book shows service providers at all levels how to:
-- build positive word-of-mouth to draw in new customers
-- use appealing opening lines that engage the customer
-- get everyone in the organization to sell through service
-- create a world-class service culture that lasts.

Über diese Auflage

• Verlag: Amacom
• Erscheinungsdatum: 1998
• ISBN 10: 0814479863
• ISBN 13: 9780814479865
• Einband: Tapa blanda
• Anzahl der Seiten: 304