As library users and students are becoming increasingly ""tech-savvy"", it is important that librarians are at the ready with the skills they need to offer online instruction. Academic librarians in particular, who are responsible for developing the research skills of the students they serve, should benefit from being able to go beyond traditional classroom instruction which often falls short when training users to navigate complex databases and varied interfaces. Susan Smith is a proponent of using technology to take library educational services to the next level. Following her approach, the reader should be equipped to: evaluate, test, and refine programmes on an ongoing basis; determine what makes an effective Web-based instruction programme; serve a large number of students with 24/7 access to interactive, self-paced, and self-directed instruction; and select appropriate hardware, software, and levels of interactivity.
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Susan Sharpless Smith is the Technology Team Leader for Z. Smith Reynolds Library at Wake Forest University in Winston-Salem, North Carolina. She has also served as the library's electronic resources librarian and in this capacity managed and authored the reference department Web site and library instruction program. Smith received a master's degree in Educational Technology Leadership at George Washington University where her concentration was on the development of educational Web sites, and a master's degree in library and information science from the University of North Carolina, Greensboro. Smith chairs the North Carolina Library Association's Technology and Trends Round Table.
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