Verwandte Artikel zu Going Live: Starting and Running a Virtual Reference...
Inhaltsangabe
If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs.
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Über die Autorin bzw. den Autor
Steve Coffman is one of the leading authorities on digital reference services for libraries. Currently Vice President for Product Development at LSSI (Library Systems and Services Inc.), he has helped thousands of libraries around the world migrate their reference services to the Web. He previously worked as Director of Research Services at FYI, a fee-based business reference service that was part of the County of Los Angeles Public Library. A popular speaker and prolific author, his articles on virtual reference services have appeared in numerous library trade journals. He holds his MLS from UCLA.
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Going Live : Starting and Running a Virtual Reference Service
Verlag:
American Library Association, 2003
ISBN 10: 0838908500
ISBN 13: 9780838908501
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Going Live: Starting and Running a Virtual Reference Service
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Going Live: Starting and Running a Virtual Reference Service
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Going Live: Starting and Running a Virtual Reference Service
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