Customer Satisfaction Measurement Simplified: A Step-By-Step Guide for Iso 9001,2000 Certification - Hardcover

Vavra, Terry G.

 
9780873895002: Customer Satisfaction Measurement Simplified: A Step-By-Step Guide for Iso 9001,2000 Certification
Hardcover
ISBN 10: 0873895002 ISBN 13: 9780873895002
Verlag: Asq Pr, 2001

Inhaltsangabe

Recent changes to the ISO 9001:2000 international standards require that organizations must have an effective method of measuring customer satisfaction to achieve ISO certification. In addition to maintaining thorough documentation of each process, these organizations must also measure the effectiveness of that process, along with the consequences for the customers. Customer Satisfaction Measurement Simplified is the first book on the market specifically written to assist on attaining this requirement. Using graphics, charts, and real data with examples drawn from the author s own experiences, Customer Satisfaction Measurement Simplified will guide you through the process of implementing a customer satisfaction measurement process to help your organization meet ISO 9001 certification.

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Verlag
Asq Pr
Erscheinungsdatum
2001
Sprache
Englisch
ISBN 10 
0873895002
ISBN 13 
9780873895002
Einband
Gebundene Ausgabe
Anzahl der Seiten
307
Kontakt zum Hersteller
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Verantwortliche Person
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