Client Relationship Management: How to Turn Client Relationships into a Competitive Advantage - Softcover

Po-Chedley, David A.

 
9780874256376: Client Relationship Management: How to Turn Client Relationships into a Competitive Advantage
Softcover
ISBN 10: 0874256372 ISBN 13: 9780874256376
Verlag: H R D Press, 2015

Inhaltsangabe

This book reveals how to truly excel at meeting client needs and lock in future business, client testimonials, increased referrals and client loyalty. Insightful and full of common sense, Client Relationship Management sheds new light on managing the six elements of successful client relationship management: The client relationship, relationship/project initiation, planning, implementation, closeout, and application/service plan. The book delivers a wealth of advice from the “real world”; how to define solutions based on the client's history, design a plan that secures ownership from stakeholders, promote strong communication, and orchestrate project closeout to acknowledge individual and team performance.

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Verlag
H R D Press
Erscheinungsdatum
2015
Sprache
Englisch
ISBN 10 
0874256372
ISBN 13 
9780874256376
Einband
Taschenbuch
Anzahl der Seiten
198
Kontakt zum Hersteller
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