How to Tell Anyone Anything

 
9780884865001: How to Tell Anyone Anything
ISBN 10: 0884865002 ISBN 13: 9780884865001
Verlag: Bristol Park Books, Inc

Inhaltsangabe

My specialty is teaching people how to communicate in difficult situations. As a former customer service executive - and now as a speaker, trainer, and practicing therapist - my books and training programs explore the mechanics of how we communicate, based on recent principles of behavioral psychology.

I am perhaps best known for my two #1 customer service bestsellers The Customer Service Survival Kit (AMACOM, 2013) and What to Say to a Porcupine (AMACOM, 2008), as well as How to Tell Anyone Anything (AMACOM, 2009), which explores how to handle difficult workplace conversations.

If you are looking for "smile training" or basic advice on communications skills, there are lots of books out there. But if you want to learn what to say to someone after you've just towed their car away - or how to talk to a co-worker who needs to shower more often - or what will defuse a toxic boss - you've come to the right place! Enjoy my books, or Google me to learn more. Welcome!

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Verlag
Bristol Park Books, Inc
Sprache
Englisch
ISBN 10 
0884865002
ISBN 13 
9780884865001
Einband
Unbekannter Einband
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar

Weitere beliebte Ausgaben desselben Titels

9780814410158: How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work

Vorgestellte Ausgabe

ISBN 10:  0814410154 ISBN 13:  9780814410158
Verlag: Amacom, 2009
Softcover