Emotional Intelligence for Managing Results in a Diverse World: The Hard Truth About Soft Skills in the Workplace - Hardcover

Gardenswartz, Lee; Cherbosque, Jorge; Rowe, Anita

Hardcover

ISBN 10: 0891062556 ISBN 13: 9780891062554

Verlag: Davies-Black, 2008

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Críticas:

Envisia Learning Leadership Development, Blog -s What I have always liked about Lee and Anita's material (and now Jorge) is that along with providing great amounts of knowledge and insight, they provide tons of practical advice and useable tools. This book is no exception, filled with how-tos, action tips, assessment tools, and plenty of workplace examples.--Envisia Lear

Reseña del editor:

Harness the power of human emotions to leverage the differences people bring to the workplace.Encountering generational, cultural, language, and behavioral differences in today's global workplace occurs nearly every hour of every day. From here to Dubai or in the conference room down the hall, anger and frustration come easily when others don't do things our way, follow directions, or respond the way we think they should. And when emotions manage workplace relationships, conflict, disengagement, and low morale result.Answering the call for fresh insight into what it takes to effectively manage in this complex landscape, "Emotional Intelligence for Managing Results in a Diverse World" brings together a unique combination - the key principles of emotional intelligence and the fundamentals of diversity and difference. With practical how-tos, action tips, assessment tools, and plenty of workplace examples, this cohesive system offers managers, supervisors, team leaders, and human resource professionals a proven framework and actionable strategies for developing the critical competencies needed for success: empathy, cross-cultural communication, and conflict resolution skills that produce hard results in business."Emotional Intelligence for Managing Results in a Diverse World" delivers a proven approach to capturing and using the energy of emotions to bridge difference, turn difficult relationships into satisfying ones, and create a healthier workplace and a more effective organization.

Über diese Auflage

• Verlag: Davies-Black
• Erscheinungsdatum: 2008
• ISBN 10: 0891062556
• ISBN 13: 9780891062554
• Einband: Tapa dura
• Anzahl der Seiten: 224