Service Excellence - Softcover

Pritchett, Price

Softcover

ISBN 10: 0944002021 ISBN 13: 9780944002025

Verlag: Pritchett & Associates, 1989

Inhaltsangabe

Service Excellence! delivers a powerful 2-step strategy for winning and keeping customers in today s high-speed atmosphere. Customers expect higher quality service than ever before. And the workload won t be getting any lighter.

This handbook spreads the message on how to meet the challenge and gain a real competitive advantage in the marketplace. Learn:

• Why "service excellence" is actually easier to deliver than "service mediocrity"
• To turn customer complaints to your advantage
• To take care of yourself by taking care of your customers

Details zur Ausgabe

• Verlag: Pritchett & Associates
• Erscheinungsdatum: 1989
• Sprache: Englisch
• ISBN 10: 0944002021
• ISBN 13: 9780944002025
• Einband: Taschenbuch
• Auflage: 1
• Anzahl der Seiten: 40
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar