Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service - Softcover

Davis, Jeannie

 
9780944918043: Beyond "Hello": A Practical Guide for Excellent Telephone Communication and Quality Customer Service

Inhaltsangabe

This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis' experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.