Winning at Customer Services and Call Centre Job Interviews Including Answers to the Interview Questions - Softcover

Lewis, Annette; McDermott, Joe

Softcover

ISBN 10: 0955262941 ISBN 13: 9780955262944

Verlag: Anson Reed Limited, 2006

Inhaltsangabe

Book by Lewis Annette McDermott Joe

Über diesen Titel

Reseña del editor:

All the INFORMATION, all the SECRETS plus MODEL ANSWERS to 96 QUESTIONS asked at Customer Services and Call Centre Job Interviews. This comprehensive and intelligent guide has been written by top interviewers Annette Lewis and Joe Mc Dermott both of whom have extensive experience within the Customer Services and Call Centre sectors. They have recruited for a variety of positions from Customer Service Advisors up to Call Centre Managers and share the answers that win and those that lose. Included in this guide is an analysis of the skills required, the different jobs, the different types of interview along with model answers to 96 questions asked at Customer Services and Call Centre job interviews including COMPETENCY BASED and BEHAVIOURAL questions. Four actual job interview scripts as used by industry experts are included too making this an essential read for anyone serious about winning those top jobs offers.

Über diese Auflage

• Verlag: Anson Reed Limited
• Erscheinungsdatum: 2006
• ISBN 10: 0955262941
• ISBN 13: 9780955262944
• Einband: Tapa blanda
• Anzahl der Seiten: 228