The Service Systems Toolbox - Softcover

Bicheno, John

Softcover

ISBN 10: 0956830706 ISBN 13: 9780956830708

Verlag: Picsie Books, 2011

Inhaltsangabe

A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.

Über diesen Titel

Über die Autorin bzw. den Autor

John Bicheno is a professional engineer who has been learning about Lean since 1982 when he had links with Toyota South Africa. For 12 years he was Director of the first dedicated Master's degree in Lean in the world at Lean Enterprise Research Centre, Cardiff University, and is now Emeritus Professor of Lean Enterprise at Buckingham University.

Details zur Ausgabe

• Verlag: Picsie Books
• Erscheinungsdatum: 2011
• Sprache: Englisch
• ISBN 10: 0956830706
• ISBN 13: 9780956830708
• Einband: Taschenbuch
• Anzahl der Seiten: 352
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar