The Customer Is Boss: A Practical Guide for Getting What You Paid for and More: The Essential Guide for Getting What You Paid for and More - Hardcover
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The Customer Is Boss: A Practical Guide for Getting What You Paid for and More
Verlag:
Best Sellers Publishing, 2001
ISBN 10: 0963626809
ISBN 13: 9780963626806
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Hardcover
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Anbieter: Mad Hatter, West Kelowna, BC, Kanada
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Zustand: New. Vicky Stavig (illustrator). U.S.A.: Best Sellers Publishing, 2001. 1st Edition . New/New. 8vo - over 7¾ - 9¾" tall. Autographed by Author. Tight clean copy.The Customer is Boss reveals how you can obtain exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person's ability to actually solve a problem for you. It provides specific steps you can take to both prevent bad service and change bad service to good service in a calm, reasoned, effective manner. The guidelines provided in John Tschohl's book show how to effectively challenge bad customer service and gain satisfaction in the dealings with service providers. 220 pp. Bestandsnummer des Verkäufers 004482
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