Customer Service: The Key to Your Competitive Edge - Softcover

Softcover

ISBN 10: 0964563606 ISBN 13: 9780964563605

Inhaltsangabe

Today's customers are demanding an ever higher level of service while your competition is aggressive and eager to take advantage of any mistakes. In today's intensely competetive climate, you can't afford to lose a single customer.

This is an easy-to-read, practical, down-to-earth guide, free of theories and technical jargon. It serves as a single source to guide you through the maze of establishing and maintaining a customer service program. You will use checklists, examples, worksheets and case studies to tailor a customer service program for your company that will result in increased profits.

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Über die Autorin bzw. den Autor

Peggy Morrow is a speaker, author and president of her own training and development firm, Peggy Morrow & Associates, specializing in highly customized workshops, speeches and facilitations. For over sixteen years she has served such clients as NASA, Compaq, Tenneco, Marathon Oil, Amoco, The US Navy, Shell, The Texas Medical Center, The Home Depot, Southern Gas Association, The American Institute of CPA's, The Louisiana Superdome and many small businesses. This wide experience enables her to develop cutting edge programs which assists staffs and management of businesses, industries, governmental agencies and professional organizations to increase sales, profit and productivity. She shares her expertise as a newspaper columnist, writing on the subject of customer service and management and also works with The University of New Orleans and The University of Houston as an instructor in their business training departments. She recently earned the title "Certified Speaking Professional," a designation earned by less than 300 members of the 3800 member National Speakers Association.

Details zur Ausgabe

• Erscheinungsdatum: 1770
• Sprache: Englisch
• ISBN 10: 0964563606
• ISBN 13: 9780964563605
• Einband: Taschenbuch
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar