As business environments become increasingly competitive, companies seek more comprehensive solutions to the delivery of their projects. "Project Delivery System: A System and Process for Benchmark Performance" describes the process-driven project delivery systems which incorporates the best practices from Total Quality and is aligned with the Project Management Institute and ISO Quality Standards is the means by which projects are consistently and efficiently planned, executed and completed to the satisfaction of clients and customers.
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S. David Ellison, BS, Civil Engineering, University of Texas at Austin, Registered Professional Engineer provides management consulting to executive leadership teams and leads organizational change efforts for project-centered enterprises. Growing from his successful organizational change experience with CH2M HILL in the early 1990s, Dave provides management consulting to both private-sector and governmental organizations with practices that follow the global standard for project management. Mr. Ellison s initial assignment, using sound Total Quality Management principles and applying organizational development skills and knowledge, was to orchestrate transformational change company-wide over a four-year period at CH2M Hill. Organizations that have achieved project delivery system installation have achieved improved financial returns as well as increased employee satisfaction and organizational flexibility to better meet client and stakeholder needs. Mr. Ellison led the organizational change effort concentrating on people, business processes, technology, and structure to such organizations as : Denver Service Center of the National Park Service; Fiber Optic Technology (a division of ICG); Boeing Commercial Airplane Group; Los Angeles Department of Water an Power; Lockheed Martin Energy Systems; DOE Hanford Office of River Protection, Plantation Pipeline of Atlanta; Rocky Flats Environmental Technology Site; Washington State DOT; City of Portland; and Transpeed (Transportation Partnership in Engineering, Education and Development, Washington State).
Organizations re-engineer, and new systems and processes must rise to support these changes. CH2M HILL underwent rigorous re-engineering in the early 1990s to enhance our client focus and improve performance on a global basis.
We underwent this challenging and sometimes painful process, because our clients demanded change. Our clients business environments have become increasingly competitive and therefore our business environment has too.
In response to this competitive market, we have set a new direction for the firm that emphasizes client-focused project delivery. The firm s mission statement reinforces this emphasis: CH2M HILL is a global project delivery company making technology work to help our clients build a better world.
CH2M HILL s project delivery system has been developed to lead to the fulfillment of this mission. The project delivery system consists of five components: training, tools, core skills, company support, and a project delivery process. The process is the means by which projects are consistently and efficiently planned, executed, and completed to the satisfaction of our clients. The process is the core of the project delivery system and is the focus of this book.
The project delivery system not only leads to the fulfillment of CH2M HILL s mission, but it also aligns with the principles of Total Quality Management, the ISO Global Standards for project management, and the Project Management Institute Book of Knowledge (PMBOK).
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