The Power of Service : Keeping Customers for Life - Softcover

Marquart, Petra

 
9780966271607: The Power of Service : Keeping Customers for Life
Softcover
ISBN 10: 0966271602 ISBN 13: 9780966271607
Verlag: Ponderosa Press, 1998

Inhaltsangabe

The Power of Service: Keeping Customers for Life is a comprehensive approach to customer service that ulitmately holds each individual responsible for his or her behavior. It addresses the complex issues that affect people's willingness to perform well and their dedication to their work. It shows how people are affected by their leaders, the power they are given to perform, how they are rewarded and recognized, and the systems, procedures and policies within which they work. This book addresses those issues and offers solutions and suggestions as to how organizations can create environments in which people thrive and inspire people to provide world-class service.

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Verlag
Ponderosa Press
Erscheinungsdatum
1998
Sprache
Englisch
ISBN 10 
0966271602
ISBN 13 
9780966271607
Einband
Taschenbuch
Anzahl der Seiten
348
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Verantwortliche Person
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