Call Center Agent Motivation and Compensation: The Best of Call Center Management Review - Softcover

 
9780970950734: Call Center Agent Motivation and Compensation: The Best of Call Center Management Review
Softcover
ISBN 10: 097095073X ISBN 13: 9780970950734

Inhaltsangabe

This topical book concentrates on the four key factors for building a positive, morale-boosting, growth-oriented call center environment: motivation, compensation, incentives and career paths. Originally published in the pages of Call Center Management Review, the articles presented here include ideas, recommendations and tried-and-true processes for career progression programs, skills development, rewards programs, non-monetary incentives and agent empowerment.

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Sprache
Englisch
ISBN 10 
097095073X
ISBN 13 
9780970950734
Einband
Taschenbuch
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