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Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents, Fourth Edition - Softcover

Rudick, Marilynne; O'Flahavan, Leslie

 
9780972598606: Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents, Fourth Edition
Softcover
ISBN 10: 097259860X ISBN 13: 9780972598606
Verlag: E-WRITE, 2002

Inhaltsangabe

Clear, Correct, Concise E-Mail is a writing workbook for customer service agents who answer e-mail queries. The self-paced workbook uses e-mail exchanges between customers and companies to teach customer service professionals the writing skills they need to communicate with customers.

The workbook includes a test to assess writing skills; chapters on spelling and word use, punctuation, tone, clarity and conciseness. Agents will learn how to write for global customers. More than 35 writing exercises let agents practice writing skills. Checklists and other writing tools help agents complete writing exercises and write effective e-mails on the job.

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Verlag
E-WRITE
Erscheinungsdatum
2002
Sprache
Englisch
ISBN 10 
097259860X
ISBN 13 
9780972598606
Einband
Taschenbuch
Auflage
4
Anzahl der Seiten
196
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar