Verwandte Artikel zu Business School Essentials for Call Center Leaders
Inhaltsangabe
Running a successful call center operation is like running a business. The leader of the business must have skills in strategic planning, organizational design, financial management and decision-making, business process improvement, risk management, and more. In addition, there is much today's call center executive needs to know about staff planning and management, workplace design, and acquiring and making the most of call center tools and technologies.
Business School Essentials for Call Center Leaders is a book designed to provide managers and leaders with requisite knowledge and skills to be successful in today's evolving call center environment. It is a compilation of business school basics applied to the specialized world of call center operations. Topics include:
- The business of call centers
- Strategic planning
- Financial management
- Staff planning
- Human resource administration
- Site selection and workplace design
- Call center technologies
- Workforce management
- Reporting and communications
- Performance management
- Business process improvement
- Risk management
- Traits of call center leaders
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Über die Autorin bzw. den Autor
Maggie Klenke is a Founding Partner of The Call Center School and is a widely recognized authority in the area of call center operations and management. As an active consultant and senior faculty member with The Call Center School, she instructs hundreds of call center professionals each year in the art of strategic planning, implementation of call center technologies, workforce planning, and operational excellence. She writes frequently for industry publications and is a popular speaker on a wide variety of call center operations and management topics.
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Business School Essentials for Call Center Leaders
Verlag:
The Call Center School Press, 2004
ISBN 10: 0974417912
ISBN 13: 9780974417912
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Softcover
Anbieter: MERS Goodwill-Kansas City, Blue Springs, MO, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: good. The book has been read but is in good condition. It has very minimal damage to the cover, including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. The binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, and no writing in the margins. There are no missing pages. See the seller's listing for full details and a description of any imperfections. Bestandsnummer des Verkäufers WMEKV.0974417912.G
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Business School Essentials for Call Center Leaders
Verlag:
The Call Center School Press, 2004
ISBN 10: 0974417912
ISBN 13: 9780974417912
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Paperback
Anbieter: ThriftBooks-Dallas, Dallas, TX, USA
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Bestandsnummer des Verkäufers G0974417912I4N00
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Beispielbild für diese ISBN
Business School Essentials for Call Center Leaders
Verlag:
The Call Center School Press, 2004
ISBN 10: 0974417912
ISBN 13: 9780974417912
Gebraucht
Paperback
Anbieter: ThriftBooks-Atlanta, AUSTELL, GA, USA
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Bestandsnummer des Verkäufers G0974417912I4N00
Gebraucht kaufen
EUR 40,09
Versand gratis
Versand innerhalb von USA
Versand innerhalb von USA
Anzahl: 1 verfügbar
Foto des Verkäufers
Business School Essentials for Call Center Leaders
Verlag:
The Call Center School Press, 2004
ISBN 10: 0974417912
ISBN 13: 9780974417912
Gebraucht
Softcover
Anbieter: Goodwill of Greater Milwaukee and Chicago, Racine, WI, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: acceptable. Book is considered to be in acceptable condition. The actual cover image may not match the stock photo. Book may have one or more of the following defects: noticeable wear on the cover dust jacket or spine; curved, dog eared or creased page s ; writing or highlighting inside or on the edges; sticker s or other adhesive on cover; CD DVD may not be included; and book may be a former library copy. Bestandsnummer des Verkäufers SEWV.0974417912.A
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