I'm Sorry to Hear That...: Real-Life Responses to Patients' 101 Most Common Complaints About Health Care - Softcover

Baker, Susan Keane

Softcover

ISBN 10: 0974998656 ISBN 13: 9780974998657

Verlag: Fire Starter Pub, 2008

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Reseña del editor:

From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. "I am here where I don't want to be," "I am frightened and unsure what will happen next," "I put my trust in you, and now something is wrong," or "How can I be sure I will be okay?" When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization.

Über diese Auflage

• Verlag: Fire Starter Pub
• Erscheinungsdatum: 2008
• ISBN 10: 0974998656
• ISBN 13: 9780974998657
• Einband: Tapa blanda
• Auflage: 1
• Anzahl der Seiten: 114