Service Where it Counts ... Making a Difference on the Front Line - Softcover

David E. Reed

Softcover

ISBN 10: 0979800978 ISBN 13: 9780979800979

Verlag: CornerStone Leadership Institute, 2008

Inhaltsangabe

Where the rubber meets the road or The buck stops here are phrases that come to mind when you think of front-line employees and customer service. The company s reputation in the marketplace is formed by how that customer is treated by the front-line team member day in and day out. Service Where it Counts is dedicated to all workers who provide services, respond to difficult customers, and deliver on all the plans made in nearly every corporation or nonprofit organization. You make up the largest segment of the work force and may often feel unappreciated or overlooked The purpose of this book is to give you a true understanding of how personally embracing these service ideas can make your organization successful while also changing the way you view your job, which can help you reach your career goals.

Details zur Ausgabe

• Verlag: CornerStone Leadership Institute
• Erscheinungsdatum: 2008
• Sprache: Englisch
• ISBN 10: 0979800978
• ISBN 13: 9780979800979
• Einband: Taschenbuch
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar