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How Knowledge Workers Get Things Done: Real-World Adaptive Case Management

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9780984976447: How Knowledge Workers Get Things Done: Real-World Adaptive Case Management
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Book by Keith D Swenson Nathaniel Palmer Max J Pucher Char

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Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves.

The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers.

How Knowledge Workers Get Things Done describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM.

Keith Swenson points out, “We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways.”

In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization.

This important book follows the ground-breaking ACM publications, Taming the Unpredictable and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews.

Biografía del autor:

Palmer is a principal and chief analyst at Delphi Group. A frequent lecturer and commentator on the X-economy and the business of technology, he regularly counsels many of the industry's leading software vendors and online service providers worldwide.

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Nathaniel Palmer, Max J Pucher
Verlag: Future Strategies Inc, United States (2016)
ISBN 10: 0984976442 ISBN 13: 9780984976447
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Buchbeschreibung Paperback. Zustand: New. Language: English. Brand new Book. Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves. The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. How Knowledge Workers Get Things Done describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM. Keith Swenson points out, "We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways." In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization. This important book follows the ground-breaking ACM publications, Taming the Unpredictable and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews. Bestandsnummer des Verkäufers APC9780984976447

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Keith D Swenson, Nathaniel Palmer, Max J Pucher, Charles Webster MD, Layna Fischer, Connie Moore
Verlag: Future Strategies Inc. 2012-09-29 (2012)
ISBN 10: 0984976442 ISBN 13: 9780984976447
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Buchbeschreibung Paperback. Zustand: New. Bestandsnummer des Verkäufers 6666-ING-9780984976447

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Keith D Swenson; Nathaniel Palmer; Max J Pucher; Charles Webster MD; Alberto Manuel
Verlag: Future Strategies Inc. (2012)
ISBN 10: 0984976442 ISBN 13: 9780984976447
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