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How Knowledge Workers Get Things Done: Real-World Adaptive Case Management - Softcover

Swenson, Keith D; Palmer, Nathaniel; Pucher, Max J; Webster MD, Charles

 
9780984976447: How Knowledge Workers Get Things Done: Real-World Adaptive Case Management
Softcover
ISBN 10: 0984976442 ISBN 13: 9780984976447
Verlag: Future Strategies Inc., 2012

Inhaltsangabe

Highly predictable work is easy to support using traditional programming techniques, while unpredictable work cannot be accurately scripted in advance, and thus requires the involvement of the knowledge workers themselves.

The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers.

How Knowledge Workers Get Things Done describes the work of managers, decision makers, executives, doctors, lawyers, campaign managers, emergency responders, strategist, and many others who have to think for a living. These are people who figure out what needs to be done, at the same time that they do it, and there is a new approach to support this presents the logical starting point for understanding how to take advantage of ACM.

Keith Swenson points out, “We are seeing a fundamental shift in our workforce, and in the ways they need to be managed. Not only are companies engaging their customers in new ways, but managers are engaging workers in similarly transformed ways.”

In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, state services, and healthcare, you will find instructive examples for how to transform your own organization.

This important book follows the ground-breaking ACM publications, Taming the Unpredictable and Mastering the Unpredictable and provides important papers by thought-leaders in this field, together with practical examples, detailed ACM case studies and product reviews.

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Verlag
Future Strategies Inc.
Erscheinungsdatum
2012
Sprache
Englisch
ISBN 10 
0984976442
ISBN 13 
9780984976447
Einband
Taschenbuch
Anzahl der Seiten
234
Herausgeber
Fischer Layna
Kontakt zum Hersteller
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