Talop Client Relationship Management - Softcover

Howatt, William A.; Hayden, Tyler; Robinson, Constance

 
9780992057107: Talop Client Relationship Management
Softcover
ISBN 10: 0992057108 ISBN 13: 9780992057107
Verlag: WAY WITH WORDS, 2013

Inhaltsangabe

Client relationship management (CRM) results in great service to the client, but it is so much more than service with a smile. Recognizing that CRM needs to be embedded throughout all levels of an organization, Bill Howatt and Tyler Hayden, an international expert in developing teams and customer service, created an easy-to-use and relevant model (the H&H CRM Model). This model focuses on the two pillars of CRM: relationship building and client service. Neither can independently ensure client satisfaction. Together, they offer a sustainable means of providing CRM excellence. After reading this book you will understand the roles of clients, companies, and caretakers in relationship building ABCs (attitudes, behaviours, and consequences) of client service.

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Reseña del editor

Client relationship management (CRM) results in great service to the client, but it is so much more than service with a smile. Recognizing that CRM needs to be embedded throughout all levels of an organization, Bill Howatt and Tyler Hayden, an international expert in developing teams and customer service, created an easy-to-use and relevant model (the H&H CRM Model). This model focuses on the two pillars of CRM: relationship building and client service. Neither can independently ensure client satisfaction. Together, they offer a sustainable means of providing CRM excellence. After reading this book you will understand the roles of clients, companies, and caretakers in relationship building ABCs (attitudes, behaviours, and consequences) of client service.

Biografía del autor

Tyler Hayden was born and lives in Calgary, Alberta, where he writes and teaches. He recently completed an MA in English at the University of Calgary.

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Verlag
WAY WITH WORDS
Erscheinungsdatum
2013
Sprache
Englisch
ISBN 10 
0992057108
ISBN 13 
9780992057107
Einband
Tapa blanda
Anzahl der Seiten
76
Kontakt zum Hersteller
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Verantwortliche Person
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