Blueprint for the Contact Center of the Future: The IT Guide for Relevancy, Resources, and Results. - Softcover

Wilson, Erin

 
9780996237314: Blueprint for the Contact Center of the Future: The IT Guide for Relevancy, Resources, and Results.
Softcover
ISBN 10: 0996237313 ISBN 13: 9780996237314
Verlag: Erin Wilson, 2023

Inhaltsangabe

As businesses move more operations to the cloud, IT leaders are expected to be the cloud contact center experts for their organizations. Selecting an enterprise-grade solution for your business needs, while straightforward, isn’t a trivial task. In Blueprint for the Contact Center of the Future, Erin Wilson uses a metaphor of building your dream home to share a step-by-step approach to the selection process. From choosing a location to hiring a decorator — and everything in between — Wilson makes sure you won’t miss a beat.

This book provides strategic yet practical advice for anyone looking to improve their contact center. Building on a foundation of facts and furnishing stories of successful business leaders, Wilson keeps an otherwise dry topic light and readable. Anyone seeking a better understanding of the contact center or how best to weather the changes of industry and customer expectations will benefit from spending time with this guide for relevancy, resources, and results.

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Verlag
Erin Wilson
Erscheinungsdatum
2023
Sprache
Englisch
ISBN 10 
0996237313
ISBN 13 
9780996237314
Einband
Taschenbuch
Zeichner
Waidhofer Arthur
Anzahl der Seiten
245
Herausgeber
Austin Kim
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar