The Power of Difference provides a comprehensive roadmap for anyone who works in an organization and struggles with the frustration of unresolved conflict that is often the source of work disruption and disengagement. The pragmatic five-step model the book is based on draws on more than forty years of knowledge and experience in organization development, social psychology, and conflict resolution, and brings together both time-tested and relatively new theoretical bases for processes to resolve organizational differences constructively. Real case illustrations make it understandable and user friendly. The model and accompanying skill-building activities provide a toolbox for OD and HR professionals, coaches, counselors, leaders and managers who assist and guide others to resolve organizational differences
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After receiving a Ph.D. in Counseling Psychology and training in group dynamics from NTL Institute for Applied Behavioral Science, Dana worked as an internal consultant to a large gas & electric utility facing massive change brought about by deregulation. Before starting her own consulting practice, she trained and was certified as a mediator. Since then, Dana has built on counseling, organization development, and conflict resolution practices to help leaders, managers and members of organizations build consensus and achieve alignment to move their organizations forward. Teaching graduate students and coaching leaders has helped her solidify the approaches and practices that have proven most effective.
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