Verwandte Artikel zu 5 Steps to Customer Centricity

5 Steps to Customer Centricity - Softcover

Breebaart, Koert

 
9781105253973: 5 Steps to Customer Centricity
Softcover
ISBN 10: 110525397X ISBN 13: 9781105253973
Verlag: Lulu.com, 2011

Inhaltsangabe

Companies are no longer in the business of selling products and services – they are selling experiences. Most decision makers in medium and large size companies however are far removed from their customers. In The 5 Stepping Stones to Customer Centricity, award-winning Customer Experience professional Koert Breebaart takes us through a unique framework for enterprises to realize customer value in a limited timeframe. The book provides us, the Customer Champions, with a balanced understanding of the most important aspects of Customer Experience Management, a practical guide to set companywide customer targets and examples, illustrations and war stories from different industries on how the concepts are applied.

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Verlag
Lulu.com
Erscheinungsdatum
2011
Sprache
Englisch
ISBN 10 
110525397X
ISBN 13 
9781105253973
Einband
Taschenbuch
Anzahl der Seiten
196
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
gpsr@libri.de
gpsr@libri.de

Europaallee 1
Bad Hersfeld
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Deutschland