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The Service Consultant: Principles of Service Management and Ownership - Hardcover

Garner, Ronald A.; Garner, C. William

 
9781133612353: The Service Consultant: Principles of Service Management and Ownership
Hardcover
ISBN 10: 1133612350 ISBN 13: 9781133612353
Verlag: CENGAGE LEARNING, 2013

Inhaltsangabe

Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.

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Über die Autorinnen und Autoren

Ron Garner, Ph.D. is an Associate Professor of Automotive Technology in the Division of Transportation Technology at the Pennsylvania College of Technology an affiliate of The Pennsylvania State University.

Dr. C. William Garner, Ph.D is an Associate Professor of Education Administration at Rutgers University.

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Verlag
CENGAGE LEARNING
Erscheinungsdatum
2013
Sprache
Englisch
ISBN 10 
1133612350
ISBN 13 
9781133612353
Einband
Gebundene Ausgabe
Anzahl der Seiten
352
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
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