The best decisions made by public managers are based not on instinct, but on an informed understanding of what’s happening on the ground. Policy may be directed by ideology, but it must also be founded on reality. The challenge of making the right decisions as a public manager is often, therefore, based on the need for rigorous, actionable research. Now in a thoughtfully revised second edition, this textbook shows students of Public Administration exactly how to use both qualitative and quantitative research techniques to give them the best chance to make the right decisions.
Uniquely, Eller, Gerber, and Robinson present research methodologies through a series of real-life case studies, with each chapter exploring situations where a public manager can use research to answer specific questions, demonstrating how that research can inform future policy. Taking readers through the key concepts, from research design and sampling to interviews, survey data, and more statistical-based approaches, this new edition provides a complete guide to using research in the public and voluntary sectors. New to this edition:
Each chapter also includes discussion questions, class exercises, end of chapter review questions, and key vocabulary to provide students with a range of further tools to apply research principles to practical situations.
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Warren S. Eller is Associate Professor in the Department of Health Policy, Management, and Leadership in the School of Public Health at West Virginia University, USA.
Brian J. Gerber
is Associate Professor and Director of the Emergency Management and Homeland Security program at Arizona State University, USA.
Scott E. Robinson is Bellmon Chair of Public Service and Professor of Political Science in the Department of Political Science and the University of Oklahoma, USA.
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