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Loose Leaf for Service Management: Operations, Strategy, Information Technology (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences) - Softcover
Reseña del editor
The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
Biografía del autor
James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State University-Northridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.
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- VerlagMCGRAW HILL BOOK CO
- Erscheinungsdatum2018
- ISBN 10 1260167143
- ISBN 13 9781260167146
- EinbandTapa blanda
- SpracheEnglisch
- Anzahl der Seiten544
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Loose Leaf for Service Management: Operations, Strategy, Information Technology (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences)
Anbieter: BooksRun, Philadelphia, PA, USA
Verkäuferbewertung 5 von 5 Sternen
Loose Leaf. Zustand: New. 9. Brand new item, never opened! Ship within 24hrs. APO/FPO addresses supported. Bestandsnummer des Verkäufers 1260167143-9-1
Anzahl: 3 verfügbar
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Loose Leaf for Service Management: Operations, Strategy, Information Technology (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences)
Verlag:
McGraw Hill (edition 9), 2018
ISBN 10: 1260167143
ISBN 13: 9781260167146
Gebraucht
Paperback
Anbieter: BooksRun, Philadelphia, PA, USA
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Good. 9. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Bestandsnummer des Verkäufers 1260167143-11-1
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Loose Leaf for Service Management: Operations, Strategy, Information Technology (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences)
Verlag:
McGraw Hill (edition 9), 2018
ISBN 10: 1260167143
ISBN 13: 9781260167146
Gebraucht
Paperback
Anbieter: BooksRun, Philadelphia, PA, USA
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Fair. 9. Heavy wear. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Bestandsnummer des Verkäufers 1260167143-7-1-13
Anzahl: 1 verfügbar
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Service Management: Operations, Strategy, Information Technology
Anbieter: Revaluation Books, Exeter, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Brand New. 9th unbnd edition. 520 pages. 10.75x8.25x0.75 inches. In Stock. Bestandsnummer des Verkäufers 1260167143
Anzahl: 1 verfügbar
Internationale Ausgabe
Service Management: Operations, Strategy, Information Technology (The Mcgraw-hill/Irwin Series in Operations and Decision Sciences), 9th edition
Internationale AusgabeAnbieter: Sizzler Texts, SAN GABRIEL, CA, USA
Verkäuferbewertung 5 von 5 Sternen
Soft cover. Zustand: New. Zustand des Schutzumschlags: New. International Edition. **INTERNATIONAL EDITION** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments go through via USPS/UPS/DHL with tracking numbers. Great professional textbook selling experience and expedite shipping service. Bestandsnummer des Verkäufers ABE-1545481014935
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Internationale Ausgabe
Service Management: Operations, Strategy, Information Technology, 9th
Internationale AusgabeAnbieter: Aideo Books, San Marino, CA, USA
Verkäuferbewertung 5 von 5 Sternen
Trade paperback. Zustand: New in new dust jacket. 9th ed. INTERNATIONAL EDITION. ***INTERNATIONAL EDITION*** Read carefully before purchase: This book is the international edition in mint condition with the different ISBN and book cover design, the major content is printed in full English as same as the original North American edition. The book printed in black and white, generally send in twenty-four hours after the order confirmed. All shipments contain tracking numbers. Great professional textbook selling experience and expedite shipping service. sheets & binder. 544 p. Audience: General/trade. Bestandsnummer des Verkäufers K010DA0001391
Anzahl: Mehr als 20 verfügbar