Patient Communication for Pharmacy: A Case-Study Approach on Theory and Practice offers communication strategies to promote patient-centered care. Utilizing a case study approach, this practical guide develops readers understanding of the unique communication dynamics between pharmacists and patients and assists them in strengthening the communication skills necessary for providing optimal patient outcomes. Focusing on skills acquisition and an integration of communication and behavioral change theories, this valuable resource also addresses issues relevant to pharmacist-patient communication and relationship building including: health literacy, culturally competent care, patient compliance, conflict/emotionally charged conversations, and more. The Learn, Practice, Assess Case Approach offers patient case activities at the end of each chapter designed to help readers strengthen communication skills through repetition and application of the material presented.Instructor Resources include a Test Bank, Slides in PowerPoint format, a Sample Syllabus, and Web Links to helpful communication video examples.
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Min Liu, Ph.D. in Communication, MPH, Associate Professor, Department of Applied Communication Studies. Research and teaching interests include health communication, patient-provider communication, and culturally diverse health needs and behaviors. Recent publications are in communication and pedagogy journals such as Communication Teacher, Communication Education, Applied Communication Research, as well as Journal of Interprofessional Care and Journal of the American Pharmacists Association. Lakesha M. Butler, PharmD, BCPS is a Clinical Associate Professor in the Department of Pharmacy Practice. She earned a Doctor of Pharmacy degree from Mercer University College of Pharmacy in 2005. Research and teaching interests include cultural competency among healthcare professionals, health literacy, decreasing health disparities among minorities and underserved populations, in addition to incorporating innovative and active learning strategies in the pharmacy classroom. She is a clinical pharmacist at a free health clinic in St. Louis, Missouri providing medication therapy management to uninsured patients. She has numerous scholarly publications and national/regional presentations within the field of pharmacy.
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